Senior Account Manager – Credit Insurance

About the role

Coface, a global trade credit insurer, is looking for a Senior Account Manager in Jakarta. You will act as the key contact for Credit Insurance and Services solutions between clients, brokers and Coface's internal functions, and will be responsible for renewing the portfolio of accounts.

Key responsibilities

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product and service information
• Resolve client issues and complaints, coordinating with internal departments for timely solutions
• Handle contract renewals, pricing negotiations and derogation requests
• Improve commercial team processes and give input to management on their development
• Prepare analytical reports and presentations for clients and internal stakeholders
• Answer inquiries and suggest additional products and services to attract potential customers
• Promote new products and solutions among existing clients to maximise up-selling
• Manage the customer relationship throughout the client life cycle

Required profile

• University degree in Business Studies or a related field
• Minimum 5 years of experience in business development or account management, preferably in the financial or insurance industry
• Excellent communication and interpersonal skills
• Proficiency in written and spoken English and Bahasa Indonesia
• Broad understanding of key markets, their conditions and competitors
• Strong analytical and presentation skills

Required skills

• Microsoft Office
• Comfortable with digital tools

What we offer

• Flexible working model: after the first month of working from the office, the arrangement becomes hybrid
• A central, modern office
• An annual budget for training, a language platform, an e-learning platform and a dedicated development programme
• Career opportunities locally and internationally in a large global company
• Health care