This job is no longer available
This job expired on 29/09/2026. It no longer accepts applications.
Customer Service – Quality Checking & Mystery Shopper Coordination
KST · Sleman
Job description
About the role
We are looking for a detail‑oriented Customer Service professional to support a global market‑research client. The role blends quality checking of survey data with the coordination of mystery shoppers across the Americas and Europe, offering a dynamic environment beyond a traditional call‑center.
Key responsibilities
- Contact registered shoppers and auditors in the Americas and Europe to allocate evaluations and surveys.
- Assist in recruiting, assigning, and managing mystery shoppers for various projects.
- Respond to shopper and auditor email enquiries promptly.
- Perform quality checks on online reports and surveys according to established service standards.
Required profile
- Diploma, Bachelor’s or Professional degree in any field.
- Fluent English (written and verbal).
- Willingness to work day or night shifts.
- Preferably residing in Yogyakarta.
- Strong attention to detail, analytical mindset and negotiation abilities.
- Experience in logistics is a plus.
Required skills
- Excellent written and verbal communication in English.
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KST
Sleman
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