Product Implementation Assistant Manager

About the role

The Product Implementation Assistant Manager manages the end-to-end implementation of new products, product enhancements and strategic initiatives. Working closely with Product Development, Pricing, Operations and Technology teams, the role turns business requirements into operational and system solutions delivered on time and with high quality. It covers requirement analysis, product documentation, system implementation, UAT, launch readiness and post-implementation support.

Key responsibilities

• Support end-to-end product implementation for new products, enhancements and strategic initiatives.
• Review and coordinate product specifications, business requirements and implementation documentation.
• Facilitate stakeholder discussions, requirement clarifications and implementation planning.
• Coordinate User Acceptance Testing (UAT) with business users and technology teams.
• Support customer-facing documentation, communication materials and operational requirements for product launches.
• Monitor progress, identify risks and dependencies, and support launch readiness.
• Assist with post-launch activities, production issue resolution and enhancement initiatives.

Required profile

• Bachelor's degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration or a related discipline.
• Minimum 5 years of experience in the life insurance industry, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management or related functions.
• Good understanding of life insurance products, operational processes and the system implementation lifecycle.
• Experience working with cross-functional business and technology teams.
• Preferred: experience in life insurance product implementation, policy administration systems, digital transformation, Agile, SDLC, Business Analysis or Project Management methodologies.

Required skills

• Strong communication, stakeholder management and coordination skills.
• Analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a dynamic environment.

Working arrangement is hybrid. Manulife describes itself as a global financial services provider and states it is an Equal Opportunity Employer.