Junior Project IT Support Coordinator

About the role

A temporary, full-time position as Junior Project IT Support Coordinator in Batam. The role supports IT project execution and coordination so that activities are delivered on schedule and aligned with business needs, while also providing day-to-day IT support and acting as a liaison between users, vendors and IT teams.

Key responsibilities

• Support IT project execution and coordination to deliver activities on schedule and in line with business requirements.
• Act as liaison between users, vendors and IT teams.
• Provide technical support for hardware, software, network, Microsoft 365 and other IT systems.
• Install, configure, maintain and troubleshoot IT devices and systems.
• Manage user accounts, access rights, Microsoft 365, SharePoint, Teams and related services.
• Maintain IT asset inventories, including registration, distribution and tracking.
• Coordinate with vendors on IT procurement, repairs and service requirements.
• Prepare project documentation, reports, meeting minutes and IT administrative records.
• Support IT security policies, data backup processes and compliance requirements.

Required profile

• Diploma or Bachelor's degree in Information Technology, Information Systems, Computer Science or a related field.
• Fresh graduates up to 3 years of experience in IT Support, IT Operations or IT Project Support are welcome; internship experience or IT project involvement is an advantage.
• Good command of written and spoken English.

Required skills

• Basic understanding of computer hardware, software, Windows and networking.
• Basic knowledge of Microsoft 365, SharePoint, Teams and OneDrive.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Ability to troubleshoot devices, applications and basic network issues.
• Strong communication, coordination and documentation skills, and good analytical and time-management abilities.