Technical Writer

About the role

We are looking for a Technical Writer to create and maintain clear, user‑friendly documentation for our software products. You will work closely with development and product teams to translate complex technical information into accessible guides and manuals.

Key responsibilities

• Produce and update user manuals, SOPs, installation and configuration guides, API documentation, knowledge‑base articles, release notes, training materials, and system design documents.
• Collaborate with developers, engineers, QA, product managers and business users to gather technical details.
• Ensure all documentation is accurate, consistent, and kept up to date.
• Manage version control and publishing of documentation assets.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, English, Communication or a related field.
• At least 1 year of experience as a Technical Writer or in a similar documentation role.
• Excellent writing and editing skills in English and/or Indonesian.
• Strong analytical, research and communication abilities.
• Understanding of the Software Development Lifecycle and ability to read technical specifications, system diagrams and API docs.

Required skills

• Microsoft Word
• Confluence
• Markdown
• Git / GitHub
• Microsoft Visio
• Lucidchart
• Adobe Acrobat
• Jira