Pro Consul, AO - British Consulate Bali

About the role

The British Consulate in Bali is recruiting a Pro Consul (Administrative Officer) to assist British nationals across Indonesia. The post is based in Bali, is full-time and fixed term (advertised as 12 months, with possibility of renewal), starting 11 January 2027. It sits within the FCDO's Consular roles.

Key responsibilities

• Work with the Vice-Consul and other Pro-Consuls to assist British nationals in distress, covering hospitalisation, accidents, victims of crime, welfare, deaths, arrests and detentions
• Liaise with partners and local authorities
• Oversee public counter services, including notarial and document services, preparing and signing documents and liaising with applicants and local authorities
• Handle general administration: update the online consular casework and appointment systems, account for consular fees, manage the public email inbox, pay bills and do basic accounts work
• Respond to complex public enquiries by face-to-face, telephone and written means, giving advice in line with FCDO consular policy, including light translation from Bahasa Indonesia to English where needed
• Process and produce Emergency Travel Documents
• Assist in outreach to local authorities in Bali and other provinces, and carry out other ad hoc tasks

Required profile

• Approachable, empathetic, with strong listening and interpersonal skills, able to handle difficult situations and people in distress
• Quick learner, good attention to detail, strong organisational, prioritisation and time-management skills
• Able to work under pressure with limited supervision and to travel within Indonesia as needed
• Willingness to work extra hours during crises, sometimes on shift patterns with unsociable hours
• Legal right to work and reside in Indonesia with the correct visa/work permit status

Required skills

• Fluent Bahasa Indonesia and excellent written and spoken English; IELTS 7+ overall (all bands 6.5+) within the last 2 years for non-native speakers
• Good IT skills, including Microsoft Office
• Desirable: similar experience in an embassy, NGO or international organisation, public-facing customer service experience, and knowledge of the UK or an English-speaking country

What we offer

• Monthly salary of IDR 9,324,963
• 25 days annual leave and medical insurance
• Learning and development opportunities, including training, coaching, mentoring and the Diplomatic Academy
• Normal hours 39.5 gross per week (Mon-Thu 07:30-16:00, Fri 07:30-13:00); three days in the office and two days working from home, subject to change
• Some travel, which can include weekends; no accommodation or relocation expenses