Revenue and Reservation Manager

About the role

Cenizaro is hiring a Revenue and Reservation Manager for its Residence Bintan in Bintan, Indonesia. The role covers revenue management, reservation handling and team supervision, and is open only to candidates of Indonesian nationality.

Key responsibilities

• Implement revenue management standards, policies and procedures (rate plans, categories, market segmentation) and manage day-to-day yield operations.
• Create pricing strategies and manage distribution channels to maximise revenue and occupancy while keeping inventory and pricing consistent.
• Configure and validate systems, and maximise room revenue through Fidelio, Sabre and OTAs (Expedia, Booking.com, E-bookers, Agoda).
• Maintain a 12-month rolling demand calendar and provide daily analysis, weekly forecasts and monthly reports on trends, bookings, stays and channel performance.
• Work on REVPAR, forecast occupancy and revenue, and run competitive benchmark studies.
• Handle difficult reservations and group enquiries, cross-check reservation details before guest arrival, check rates and upsell rooms and services.
• Train new recruits, prepare rosters and work schedules, supervise quality checks and support the Front Office Manager with statistics and reports.
• Liaise with Sales and Marketing on promotions, advise them on discounts and special offers, and keep the team informed through daily briefings.

Required profile

• At least 5 years in a similar revenue and reservation role in hospitality.
• Bachelor's degree or diploma in hotel management or finance.
• Familiarity with hotel operations, PMS and RMS technology and all distribution channels.
• Understanding of digital marketing, data analysis and hotel distribution management.