Service Frontline

About the role

The Service Frontline position supports daily branch operations by delivering high‑quality customer service and ensuring smooth transaction processing. You will act as the first point of contact for clients, explaining the bank’s products, programs, and services.

Key responsibilities

• Carry out operational activities at the branch in line with governance and procedures.
• Provide clear explanations of banking products, programs, and services to customers.
• Maintain attitude and behavior that meet Hana Bank’s service quality standards.
• Receive, respond to, and follow up on customer inquiries and complaints.

Required profile

• Bachelor’s degree (S1) in any major.
• Minimum of 2 years experience in banking, specifically in customer service and teller functions.
• Good understanding of banking products and operations.
• Strong communication skills.

Required skills

• Customer service orientation.
• Basic knowledge of banking operations.

What we offer

• Competitive salary package.
• Opportunity to work in a leading Indonesian bank with a strong global presence.
• Professional development and career growth within the banking sector.