Senior IT Support

About the role

We are looking for a Senior IT Support professional to provide comprehensive technical assistance to our office and factory users. The role involves managing hardware, software, network infrastructure, and ensuring smooth IT operations across the organization.

Key responsibilities

• Provide IT support to office and factory users
• Install and configure hardware, software, and printers
• Manage Microsoft 365 users and licenses
• Maintain UniFi network, firewall, and Wi‑Fi infrastructure
• Troubleshoot network and Internet issues
• Monitor cybersecurity and antivirus protection
• Maintain IT asset inventory and documentation
• Coordinate with vendors and ISPs
• Provide remote and onsite user support

Required profile

• Good troubleshooting and analytical skills
• Strong communication and customer service skills
• Ability to work independently
• Experience in a manufacturing environment
• Knowledge of RFID devices, barcode printers, and Zebra printers is an advantage

Required skills

• Microsoft 365 administration
• UniFi network and firewall configuration
• Wi‑Fi infrastructure management
• Hardware and printer installation
• Network and Internet troubleshooting
• Cybersecurity monitoring and antivirus management
• IT asset inventory management