Quality Assurance Associate II – Manufacturing

About the role

As a member of Alcon’s Manufacturing Quality Assurance team, you will play a critical role in ensuring product quality and patient safety. You will investigate complaints and failures, collaborate across functions, and support continuous improvement in a regulated medical‑device environment.

Key responsibilities

• Conduct complaint and failure investigations following corporate and site procedures.
• Review and approve customer complaint reports as required.
• Collaborate with cross‑functional teams to generate technical investigation reports.
• Monitor complaint trends and evaluate the effectiveness of corrective and preventive actions (CAPA).
• Support the Field Action Assessment (FAA) process.
• Ensure compliance with Health, Safety, and Environmental (HSE) guidelines and report any concerns.

Required profile

• Experience in sample inspection, failure investigation, and complaint handling.
• Laboratory experience in a regulated manufacturing or quality environment.
• Proactive attitude with strong communication skills.
• Familiarity with medical‑device or pharmaceutical standards is a plus.

Required skills

• CAPA (Corrective and Preventive Action) systems
• FAA (Field Action Assessment) process
• Complaint investigation techniques
• Sample inspection methods
• Failure investigation methods

What we offer

• Competitive compensation package
• Comprehensive benefits
• Continuous learning and development opportunities
• Collaborative global team environment