Product & UX Researcher

About the role

At Aleph Labs we design human‑centred digital experiences. We are seeking a Product & UX Researcher to support the redesign of a major banking platform. Working within a cross‑functional squad of UI/UX designers, product owners and business stakeholders, you will uncover user needs and translate them into actionable insights that shape the next generation of banking services.

Key responsibilities

• Partner with the internal squad and client stakeholders to define research objectives and choose appropriate methods such as interviews, focus groups, usability testing, surveys, A/B testing and data analysis.
• Translate business questions into focused research plans, recruit participants and conduct both qualitative and quantitative studies.
• Analyse findings, synthesize insights and deliver clear reports, decks or frameworks that influence product and design decisions.
• Advocate for users during design workshops and ideation sessions, ensuring insights are reflected in the solution.
• Co‑define success metrics and build a framework for ongoing performance tracking and optimisation.
• Maintain ethical and legal standards when handling sensitive customer and financial data.

Required profile

• Minimum 3 years of full‑time experience in UX or product research, preferably in client‑facing roles within banking, fintech or other regulated digital environments.
• Proven ability to run end‑to‑end research projects independently and collaboratively.
• Excellent written and verbal communication with strong storytelling skills to influence stakeholders.

Required skills

• Maze
• UsabilityHub