National Consultant on Mystery Shopping & Complaint Investigation

About the role

The United Nations Office on Drugs and Crime (UNODC) is seeking a National Consultant to design and deliver a capacity‑building training programme on mystery shopping and internal investigations for the Supreme Court’s Supervisory Agency in Indonesia.

Key responsibilities

• Develop a comprehensive five‑day training curriculum, including presentations, practical exercises, case studies, role‑play scenarios and participant handouts covering mystery shopping, surveillance, information collection, evidence gathering and reporting.
• Deliver the training to approximately 20 mystery‑shopper agents, facilitating classroom sessions, operational planning exercises, field simulations and debriefings.
• Design and administer pre‑ and post‑training assessments to evaluate knowledge acquisition and practical skills.
• Observe and evaluate participants during field exercises, providing feedback and recommendations for improvement.
• Prepare and submit a final report summarising methodology, participant performance, assessment results, key observations, lessons learned and recommendations for future capacity‑building initiatives.

Required profile

• Advanced university degree (Master’s or equivalent) in law, accounting, criminology or a related field, or a Bachelor’s degree with at least two years of relevant experience.
• Formal qualifications or certifications from a recognised customs authority, police academy or military‑training institution combined with four years of relevant experience may be considered.
• Minimum five years of professional experience in intelligence, investigations, law enforcement, anti‑corruption agencies, judicial oversight bodies, internal audit, compliance investigations or related functions.

Required skills

• Expertise in mystery shopping methodology and investigative techniques.
• Proficiency in surveillance, information collection, evidence gathering and reporting.
• Experience designing and delivering training programmes and assessments.
• Strong facilitation and feedback skills for field‑based exercises.