Dynamics 365 CRM Solution Architect

About the role

EY is hiring a Dynamics 365 CRM Solution Architect in Jakarta (Indonesia), a highly visible leadership position within its Consulting practice. The role leads enterprise-scale CRM transformation initiatives powered by Microsoft Dynamics 365 Customer Engagement and the Microsoft Power Platform, working with executives, business leaders and technology teams to shape CRM strategy, define solution roadmaps and deliver scalable enterprise solutions.

Key responsibilities

• Lead end-to-end design and delivery of Dynamics 365 CRM solutions across complex enterprise programs
• Architect scalable, secure, high-performance solutions and define CRM architecture standards, implementation best practices and quality frameworks
• Define CRM vision, digital roadmaps and transformation initiatives with business stakeholders
• Provide technical leadership across projects and workstreams, keeping to timelines, budgets and quality
• Oversee CRM application design, integrations, data migration and enterprise architecture alignment
• Mentor technical teams and solution consultants
• Support pre-sales: solution design, effort estimation, proposals, client presentations and demonstrations
• Identify business development opportunities such as account expansion, pipeline growth and cross-selling of CRM and related Microsoft solutions
• Build executive-level client relationships and drive risk management, issue resolution and stakeholder communication

Required profile

• Minimum 12+ years of experience in CRM, enterprise applications, digital transformation or consulting
• Minimum 8+ years of hands-on experience with Dynamics CRM / Dynamics 365 Customer Engagement
• Minimum 5+ years as a Solution Architect, Technical Architect, Technical Lead or equivalent
• Proven experience leading at least 3 large-scale enterprise Dynamics 365 CRM implementations
• Experience managing senior stakeholders and delivering multi-country, multi-business-unit transformation programs

Required skills

• Dynamics 365 Sales, Customer Service, Field Service, Customer Insights and Omnichannel
• Power Platform (Power Apps, Power Automate, Dataverse, Power BI)
• Azure integration, API management, Logic Apps, Azure Functions, Service Bus, REST APIs
• C#, JavaScript plugin development
• Agile, Scrum and DevOps

What we offer

• Learning opportunities, certifications and professional development
• Coaching, mentoring and leadership development
• Exposure to cloud, CRM, AI and digital transformation technologies
• A diverse and inclusive culture and global opportunities through EY's network