Associate – Guest Relations (IFS)

About the role

The Associate – Guest Relations (IFS) supports the firm’s first impression by welcoming visitors, clients and employees in a professional and courteous manner. This onsite role acts as an ambassador, ensuring every interaction at the reception reflects the firm’s standards of service.

Key responsibilities

• Greet and direct all visitors with enthusiasm and professionalism.
• Notify the appropriate staff member of visitor arrivals promptly.
• Guide guests to the waiting area and manage visitor logs and belongings.
• Maintain a tidy and orderly reception environment.
• Adhere to company safety, security, and policy procedures.
• Build strong rapport with clients, vendors and other visitors.

Required profile

• Minimum Diploma 3 degree, preferably in hospitality management or communication.
• Fluent in English; additional Japanese or Mandarin is a plus.
• At least 1 year of experience, ideally in a 4‑ or 5‑star hotel or banking environment.
• Professional appearance, honest, disciplined and a positive attitude.
• Good interpersonal skills and ability to manage multiple tasks.

Required skills

• Proficiency with Microsoft Office.