Technical Consultant

About the role

We are looking for a Technical Consultant to provide L2/L3 application support for banking applications, monitor system health, and troubleshoot incidents. The role requires on‑site work in Jakarta and close collaboration with development and business teams.

Key responsibilities

• Provide L2/L3 application support for banking applications.
• Monitor application health, system performance, and daily operational processes.
• Troubleshoot application incidents and perform root cause analysis.
• Analyze application logs, database queries, and system behavior to identify and resolve issues.
• Develop and execute PL/SQL queries for investigation, data validation, and troubleshooting.
• Troubleshoot issues related to Java‑based applications.
• Handle production incidents and coordinate with development/technical teams for resolution.
• Support application deployment, maintenance, and release activities.
• Perform daily system monitoring to ensure applications are available and functioning properly.
• Maintain incident records, technical documentation, and resolution procedures.
• Coordinate with project teams and business users to understand and resolve application issues.

Required profile

• 3–5 years of experience in Application Support, Production Support, or Technical Consultant roles.
• Experience in banking projects is mandatory.
• Strong PL/SQL skills.
• Good Java knowledge.
• Experienced in troubleshooting production/application issues.
• Understanding of database and application architecture.
• Experience with incident management and root cause analysis.
• Willing to work on‑site in Jakarta.
• Immediate joiner or maximum 1‑month notice period preferred.

Required skills

• PL/SQL
• Java