Service Frontline – Medan

About the role

We are looking for a Service Frontline professional to join our Medan branch. The role involves delivering high‑quality customer service and supporting daily banking operations in line with our governance standards. You will work in a dynamic environment and contribute to delivering excellent banking services.

Key responsibilities

• Execute daily operational activities at the branch, ensuring compliance with all applicable governance frameworks and internal procedures.
• Provide clear and accurate explanations of the bank’s products, programs, and services to customers, helping them make informed decisions.
• Uphold the Hana Bank service quality standards through professional attitude and behavior in all customer interactions.
• Receive, respond to, and diligently follow up on customer inquiries and complaints, ensuring timely resolution.

Required profile

• Hold a Bachelor’s degree (S1) in any discipline.
• Possess at least 2 years of experience in the banking sector, specifically in customer service or teller roles, with a solid understanding of banking products and operations.
• Demonstrate strong communication skills, both verbal and written.