Remote Operations Coordinator (Fluent Japanese Speaker)

About the role

CXG, founded in 2006, is a global customer experience company working with more than 200 luxury brands worldwide. It is hiring an Operations Coordinator to work remotely, reporting to the Community & Operations Manager. The role covers the cost-effective execution of local projects and the management of the evaluator network.

Key responsibilities

• Execute local projects successfully and cost-effectively under the supervision of the Community & Operations Manager.
• Build and maintain the local database of Evaluators, keeping active ones engaged.
• Handle the acquisition process for Evaluators needed for forecasted missions in operating areas.
• Schedule and run fieldwork projects according to company standards.
• Check that field surveys are submitted electronically on time and meet quantity and quality standards, and screen and validate them.
• Set appropriate pay rates for evaluations while meeting the operation margin target.
• Keep the Evaluators database up to date and maintain good relationships with Evaluators.
• Make sure the finance team has all payment details so Evaluators are paid on time.

Required profile

• Diploma in Administration, Business, Management or a related field.
• At least 1-2 years of proven Retail/Project Coordination experience and/or client servicing.
• Fluent Japanese and excellent English communication, as you will be the contact person for Evaluators.
• Interest or experience in social media outreach and community management.
• Ability to work under pressure, manage stress, handle detail-oriented and time-sensitive issues, and work as part of a team.

Required skills

• Microsoft Office (other software knowledge appreciated).
• Organizing skills to coordinate project activities, multitasking and good time management.
• Proactive, resourceful and problem-solving approach.