Professional Services Consultant – NetApp Storage

About the role

NetApp is looking for a Professional Services Consultant in Jakarta who brings expertise in NetApp data storage systems, including NAS and SAN environments with associated fiber channel switches. The consultant manages, maintains, deploys, troubleshoots and supports end customers' storage services, and must have a strong background in NetApp's core technologies.

Key responsibilities

• Deploy, configure, secure and maintain highly available enterprise data storage systems
• Develop and execute implementation and data migration plans following the customer's change management process
• Monitor storage operations proactively and provide utilization reports to identify problems and corrective actions
• Troubleshoot performance issues on FC networks and NAS storage, applying near-term fixes that lead to long-term solutions
• Help restore data services and production operations, and restore data between environments on request
• Contribute to and document standard operating procedures for installation, setup and operation of the customer's storage environment
• Develop and publish storage standards and policies, and follow ITIL Change Management practices

Required profile

• Minimum of 8 years of related experience, typically with a Bachelor's degree
• Experience in a fast-paced, time-sensitive environment
• Strong written and verbal communication and customer service skills
• Ability to multi-task, prioritize and work collaboratively with engineers and senior managers

Required skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Project, PowerPoint, Visio, SharePoint)
• Network administration and support, including routers, switches, patch panels and related hardware and software
• Data ONTAP and NetApp technologies such as SnapMirror, SnapVault and SnapManager
• Preferred: extensive datacenter switching background with iSCSI, FC, FCoE and NFS; CCNP, VMware certification 6 or higher, and experience with Cisco UCS and Nexus OS

The company describes a hybrid working environment, with in-office or in-person expectations shared during recruitment. Applications are submitted only through the company website.