People & Culture Manager

About the role

Raffles Bali, a 23-hectare luxury resort in Bali, Indonesia, is looking for a People & Culture Manager. The role supports and manages People & Culture across the hotel, covering the Talent Journey from employer branding and recruitment to performance management, learning and development, diversity and inclusion, rewards, compensation and benefits, and employee engagement. It aims to provide business support to all departments through collaboration.

Key responsibilities

• Lead and oversee all People & Culture functions, aligned with the hotel's business objectives, brand standards and values.
• Develop and implement HR strategies, policies and initiatives covering workforce planning, recruitment, talent management, learning and development and employee engagement.
• Ensure compliance with labor laws, employment regulations and company policies while maintaining effective employee relations.
• Oversee compensation and benefits, performance management, succession planning, employee welfare, and reward and recognition programs.
• Drive employee engagement, retention, organizational culture, diversity and inclusion, and initiatives that improve the employee experience.
• Advise the Hotel Management and Department Heads on HR matters, organizational development and workforce decisions.
• Lead, coach and develop the People & Culture team.
• Monitor HR performance indicators, manpower costs, staffing levels and employee satisfaction.
• Build relationships with government authorities, educational institutions and industry partners.

Required profile

• Bachelor's degree in Human Resources Management, Business Administration, Hospitality Management or a related field.
• At least 5 years of progressive HR experience, preferably in luxury hospitality, including at least 2 years in a managerial or equivalent leadership position.
• Strong knowledge of Indonesian labor laws, employment regulations, industrial relations and HR compliance.
• Proven experience in HR strategy, workforce planning, talent management, employee engagement and organizational development.
• Leadership and coaching abilities, and strong communication and interpersonal skills.
• Excellent command of written and spoken English.

Required skills

• Analytical, problem-solving, negotiation and decision-making skills.
• Proficiency in HR systems, workforce analytics and Microsoft Office.

What we offer

• Colleague perks such as complimentary upgrades, extended stays and discounted stays across Fairmont & Raffles properties.
• Special dining and wellness discounts and added luxuries.