IT Support Helpdesk

About the role

The IT Support Helpdesk will provide on‑site and remote assistance for hardware, software and network issues within a manufacturing environment. You will work at the MO IT desk, collaborate with vendors and contribute to project‑based IT initiatives.

Key responsibilities

• Manage hardware inventory, labeling, installation, upgrades, testing and troubleshooting.
• Handle software inventory, installation/uninstallation, testing and troubleshooting (no coding).
• Support network equipment through inventory, labeling, vendor assistance, testing and condition monitoring.
• Deliver business IT support via face‑to‑face desk service, remote assistance and ticketing system while ensuring SLA compliance.
• Participate in project‑based IT support activities as required.

Required profile

• Fluent in English.
• 1–2 years of experience in an IT Support or Helpdesk role.
• Strong knowledge of hardware, software and networking troubleshooting.
• Willingness to be placed in Sei Mangkei, Simalungun.
• Available to join immediately.

Required skills

• Hardware troubleshooting.
• Software installation and uninstallation.
• Network troubleshooting.
• Inventory management.
• Ticketing system usage.
• SLA compliance monitoring.