Guest Relations Associate (IFS)

About the role

The Guest Relation Staff creates the first impression of the firm through in‑person and phone interactions with clients, prospective clients, employees, and visitors. We are looking for a passionate ambassador to welcome and assist guests at our Jakarta office.

Key responsibilities

• Greet and direct all visitors with enthusiasm, professionalism and courtesy.
• Notify the appropriate party of visitor arrivals promptly and politely.
• Guide guests to the waiting area and establish strong rapport with clients, vendors and visitors.
• Maintain visitor logs, record employee movements and manage visitor belongings when necessary.
• Ensure compliance with safety, security protocols and company policies.
• Keep the reception area and related spaces neat and orderly.
• Assist with occasional administrative tasks and support office operations.

Required profile

• Minimum Diploma 3 degree, preferably in hospitality management or communications.
• Fluency in English, Japanese and Mandarin.
• At least one year of experience, preferably in a 4‑ or 5‑star hotel or bank.
• Professional appearance, honest, disciplined and a positive attitude.
• Good interpersonal skills and ability to manage guest interactions.
• Barista skill is a plus.

Required skills

• Proficiency with Microsoft Office.