Frontline Service Representative

About the role

The Frontline Service Representative will work at our branch in South Jakarta, delivering operational support and ensuring high‑quality customer interactions in line with Hana Bank’s service standards. The position is based in the Jabotabek area, serving customers of the branch and supporting the bank’s commitment to excellent service.

Key responsibilities

• Carry out operational activities at the branch in accordance with applicable governance and procedures, ensuring compliance and efficiency.
• Provide accurate and clear explanations of the bank’s products, programs, and services to customers, helping them make informed decisions.
• Maintain attitude and behavior consistent with Hana Bank’s service quality standards, delivering courteous and professional service at all times.
• Receive, respond to, and follow up on customer inquiries, questions, and complaints, ensuring timely resolution.

Required profile

• Hold a Bachelor’s degree (S1) in any discipline.
• Have at least two years of experience in banking, specifically in customer service or teller roles, with a solid understanding of banking products and operations.
• Demonstrate strong communication skills to interact effectively with customers.