Application Support Specialist – SaaS

About the role

The Application Support Specialist ensures the smooth operation of SaaS applications by delivering first‑ and second‑line support to both external clients and internal users. You will act as the critical bridge between end‑users, product managers, and engineers, quickly diagnosing issues and coordinating effective resolutions.

Key responsibilities

• Provide first‑ and second‑line technical support for SaaS applications.
• Receive, log, and triage user incidents, identifying root causes.
• Collaborate with product managers and engineering teams to resolve issues efficiently.
• Perform API testing using Postman and execute basic database queries.
• Assist in gathering user requirements and proposing simple solution designs.

Required profile

• Proven experience in application or software support.
• Strong ability to work with product managers and engineers.
• Basic troubleshooting skills, including API testing and SQL querying.
• Quick learning agility and problem‑solving mindset.

Required skills

• API testing with Postman
• SQL (basic database querying)
• Basic networking knowledge