Administration Officer

About the role

The Administration Officer will provide excellent customer service to clients and overseas offices, handling inquiries both verbally and electronically. Working within the administration team, you will ensure accurate, timely communication and support the smooth operation of the Jakarta office.

Key responsibilities

• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Respond to client communications promptly and professionally.
• Contribute proactively to departmental KPI and SLA achievement.
• Ensure accurate and timely communication of job updates, final reports, and invoices.
• Provide finalized documentation to external clients accurately and on time.
• Use the Dashboard to manage workload, maintain transparency, and meet KPI targets.
• Assist the Supervisor, Head of Administration, and Client Coordinator as needed.
• Participate in quality improvement initiatives and suggest process enhancements.

Required profile

• Fluent in Bahasa Indonesia and English (additional languages a plus).
• Strong client liaison and relationship‑building abilities.
• Excellent interpersonal and communication skills, both verbal and written.
• Team‑player with a collaborative approach.
• Understanding of service quality principles and commitment to high‑quality results.
• Highly organized with strong attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Bachelor’s degree in any discipline (or equivalent experience).
• Minimum one year of administration experience in the energy or metals‑minerals sector (fresh graduates welcome).

What we offer

• Competitive salary package.
• Pension scheme.
• Life assurance.
• Employee assistance programme.